Working in Your Second Lanuage
Equip valuable staff to positively represent your brand

A free programme building confidence and competence for English as a second language speakers.

Who is this course for?

Staff with

  • limited vocabulary
  • reluctance to engage with customers
  • low confidence to speak up
  • difficulty following instructions
  • limited ability to clarify understanding.

Benefits to your organisation


  • rework
  • waste


  • confidence to share ideas and problem solve
  • openness and engagement
  • compliance with instructions, standard operating procedures etc.

Learning Outcomes

Participants who compete this programme will increase their confidence and ability to:

  • contribute their opinion
  • elaborate when explaining
  • speak with fluency
  • ask for clarification
  • interact in group situations
  • reflect their understanding.

Course Content

40 hours free coaching for your staff.

Topics such as -

  • active listening techniques
  • assertiveness
  • reflecting understanding
  • following instructions
  • giving and receiving feedback
  • understanding diversity.

Delivery options

Public Programmes

Phone 0800 777 791 to ask about the next Public Programme in your area.  This is the best option for organisations with one to three staff to coach.


In-House Programmes

We can come to you.  What day and time would suit you best to deliver coaching on site?  Phone 0800 777 791.  This option is best for organisations who have four or more staff to coach.

Entry Requirements

Fully funded coaching is available for staff who need to strengthen speaking and listening skills and are able to supply proof of identity.

Funding Options

Leadership Development New Zealand (owned and operated by ATC New Zealand) have funding available to assist your organisation.  We also assist organisations to apply directly for funding.  Phone 0800 777 791 to inquire.

Upcoming Courses

Start Date Course Location
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