Introduction to Customer Care
Is excellent Customer Care vital to your business success?

This free programme will give your staff confidence and competence to delight customers and promote your business positively.

Who is this course for?

  • Newly appointed staff.
  • Staff reticent to interface with clients.
  • English as Second language speakers.
  • Staff needing to strengthen speaking and listening skills.

Benefits to your organisation

  • Improve your clients' buying experience.
  • Increase confidence and competence within your team.
  • Reduce rework and waste through improved communication.
  • Increase interpersonal skills within your team.

Learning Outcomes

Participants who complete this programme will:

  • ask for clarification when they don’t understand
  • use questions to understand what the customer wants
  • confidently offer options to add value for the customers
  • manage conversations confidently.

Course Content

40 hours free coaching for your staff.

Topics such as –

  • meeting and greeting customers
  • understanding what the customer wants
  • dealing with difficult customers
  • effective communication
  • active listening
  • clarifying information
  • adding value to sales.

Delivery options

Public Programmes

Phone 0800 777 791 to ask about the next Public Programme in your area.  This is the best option for organisations with one to three staff to coach.


In-House Programmes

We can come to you.  What day and time would suit you best to deliver coaching on site?  Phone 0800 777 791.  This option is best for organisations who have four or more staff to coach.

Entry Requirements

Fully funded coaching is available for staff who need to strengthen speaking and listening skills and are able to supply proof of identity.

Funding Options

Leadership Development New Zealand (owned and operated by ATC New Zealand) have funding available to assist your organisation.  We also assist organisations to apply directly for funding.  Phone 0800 777 791 to inquire.

Upcoming Courses

Start Date Course Location
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